Temple Carpet Cleaners Privacy Policy

This Privacy Policy explains how Temple Carpet Cleaners collects, uses, stores and protects personal data relating to our customers and prospective customers. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the EU General Data Protection Regulation where relevant. This Privacy Policy applies to all Temple Carpet Cleaners customers and service users in our service area.

Who We Are

Temple Carpet Cleaners is a carpet and upholstery cleaning business providing services to residential and commercial customers. When we refer to we, us or our in this Privacy Policy, we mean Temple Carpet Cleaners as the controller of your personal data. As the controller, we decide how and why your personal information is used and are responsible for ensuring that such use complies with data protection law.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The personal data we typically collect includes: name and contact details, including your title, first name, last name, address and postcode, as well as other contact information you choose to provide, such as details for arranging access to your property. Service and account information, including details about the services you request, bookings and appointments, property type and relevant notes you give us to allow us to carry out cleaning safely and effectively. Communication records, including enquiries you make, feedback you provide and any correspondence between you and us. Billing and payment information, including records of services purchased and payment status. Where payments are processed via a third party provider, we do not receive or store full card details, but we may receive limited information confirming payment.

We aim to collect only the personal data that we need to provide our services and run our business. We do not knowingly collect personal data relating to children unless it is provided by a parent or guardian purely for service delivery purposes, for example to arrange access to a family home.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question, when you communicate with us during or after the service, or when you provide feedback or a testimonial. We may also receive personal data indirectly when another person books a service on your behalf or refers you to us and gives us your contact details, or when our payment service providers send us information confirming that a payment has been made.

Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are: performance of a contract, where processing is necessary to provide our services to you, respond to your requests, manage your bookings and take payment. Legitimate interests, where we have a genuine and lawful business reason to use your data, and our interests are not overridden by your rights and freedoms. For example, managing our business operations, improving our services, or keeping basic records of past work for reference and safety. Compliance with legal obligations, where we are required to keep certain records for tax, accounting, or regulatory purposes.

In the limited cases where we rely on your consent, for example for certain types of direct marketing, we will make this clear at the point of collection. You have the right to withdraw your consent at any time, and we will stop the processing based on that consent.

How We Use Your Personal Data

We use your personal data for the following purposes: to provide carpet and upholstery cleaning and any related services you have requested; to respond to your enquiries, provide quotes and confirm bookings and appointment times; to manage our relationship with you, including communicating about changes to services, terms or policies; to process payments, manage invoices and maintain financial records; to improve our services, including reviewing feedback and analysing how our services are used; to keep internal records of work carried out at particular properties for future reference, such as to plan resources and ensure safety; and to comply with legal obligations, handle disputes and exercise or defend legal claims.

Data Retention

We keep your personal data only for as long as we need it for the purposes set out in this Privacy Policy and to meet any legal, accounting or reporting requirements. We consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes by other means.

In general, we keep basic customer and service information, such as name, contact details, service history and invoices, for up to seven years after the end of our relationship with you, in order to meet tax and accounting requirements and to handle any potential disputes. Communication records, such as routine enquiries, are kept for a shorter period where they are no longer needed. When personal data is no longer required, we securely delete or anonymise it.

Use of Data Processors

We sometimes use carefully selected third parties to help us deliver our services and run our business. These third parties act as data processors and may have access to your personal data only to the extent necessary to perform services on our behalf. Typical processors may include payment processing providers that handle card or electronic payments, and information technology and administrative service providers that support our scheduling, communication and record-keeping systems.

We require all processors to respect the security of your personal data and to treat it in accordance with the law. They are not allowed to use your personal data for their own purposes and may only process it in accordance with our instructions.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures we use include limiting access to personal data to those employees and contractors who need it to perform their work, using reasonable safeguards to protect physical and electronic records, and regularly reviewing our security procedures and data handling practices.

International Data Transfers

Our aim is to keep your personal data within the United Kingdom or the European Economic Area where possible. If we ever need to transfer personal data outside these areas, we will ensure that appropriate safeguards are in place, such as relying on adequacy regulations or using approved standard contractual clauses, so that your personal data remains protected to a standard essentially equivalent to that within the UK and EU.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These include: the right of access, to request confirmation of whether we hold personal data about you and to receive a copy of that data. The right to rectification, to ask us to correct inaccurate or incomplete personal data. The right to erasure, sometimes called the right to be forgotten, to request that we delete your personal data where there is no good reason for us to continue processing it. The right to restrict processing, to ask us to limit the way we use your data in certain circumstances. The right to data portability, to receive certain personal data in a structured, commonly used and machine readable format and to request that we transfer it to another controller, where technically feasible. The right to object, to object to our processing of your personal data based on our legitimate interests, and to opt out of direct marketing at any time.

You can exercise your rights by contacting us using the contact methods you normally use for our services. We may need to verify your identity before responding. We aim to respond to all valid requests within one month, or within any extended period allowed by law for complex or multiple requests.

Right to Complain

If you have concerns about how we handle your personal data, we would encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the country where you live or work, or where you believe a breach of data protection law has occurred.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.